Unity Status - Incident History

Unity Build Automation Scheduled Maintenance

2026-08-01T21:00:00Z

Scheduled maintenance - Collaboration / Unity DevOps, Unity Build Automation, Backend Service, Queue Performance - Mac Builders, Queue Performance - Windows Builders, License Activations - Unity Editor, Cost & Usage Reporting

July 4, 2026 · 21:01 UTC
Scheduled

Team Unity Build Automation will be performing scheduled maintenance on a recurring basis. Please expect minor disruptions to the services during these times. We appreciate your patience and understanding as we work to improve our services. We thank you for your cooperation.

Vivox DDOS service issues

2026-07-28T15:50:00Z

Minor incident - Comms and Safety, Vivox, mtu1xp Domain

July 28, 2026 · 21:26 UTC
Retroactive

DDOS affected signalling services on mtu1xp environment, its resolved now

Impact window :
Drop started - 15:50 UTC
Usage recovery - 15:54 UTC

Vivox Operations

Service Unity Source Code seems to be down

2026-07-28T13:23:45Z

Major incident - Source Code, Unity Source Code

July 28, 2026 · 13:56 UTC
Resolved

Service is back up.

July 28, 2026 · 13:23 UTC
Issue

According to our monitoring system this service has become unresponsive, we’re investigating.

Investigating issue on Udash Integration (mtu1xp)

2026-07-28T12:22:00Z

Minor incident - Comms and Safety, Vivox, mtu1xp Domain

July 28, 2026 · 18:49 UTC
Retroactive

12:22 UTC: We are investigating a potential issue in services for your platform. We are currently assessing player impact, if any.

12:32 UTC: We have confirmed and identified the issue with your platform and are working to resolve it.

We are performing a couple of emergency restart on your voice platform due to an issue with one of your signaling servers.
There will be a brief interruption to a percentage of player sessions, but players should be able to connect back after the restart.

20:20 UTC : We have resolved the identified issue and are currently seeing recovery in the systems and player access.

Apologies for any inconvenience this may have caused.

Source Code Seat Assignments Disruption

2026-07-27T08:49:00Z

Minor incident - Source Code, Unity Source Code

July 27, 2026 · 13:07 UTC
Resolved

The issue affecting seat assignment provisioning for Unity Source Code has been resolved. New seat assignments are now processing normally. Existing user access to Unity Source Access was not impacted at any point during this incident. We apologize for any inconvenience this may have caused and thank you for your patience.

July 27, 2026 · 08:49 UTC
Issue

We have identified an issue affecting user access to Unity Source Code. As a result, new seat assignments are not currently being processed. Existing user access to Unity Source Code remains uninterrupted and unaffected. We are actively working to resolve the underlying issue. In the meantime, new seat assignment changes may be delayed. We apologize for any inconvenience this may cause and appreciate your patience as we work to fully resolve the issue.

Vivox DDOS service issues

2026-07-27T04:19:00Z

Minor incident - Comms and Safety, Vivox, mt2p Domain

July 27, 2026 · 09:53 UTC
Retroactive

DDOS affected signalling services on mt2p environment, its resolved now

Impact window :
Drop started 04:19 UTC
Usage recovery 04:21 UTC

Vivox Operations

Vivox DDOS service issues

2026-07-26T23:06:00Z

Minor incident - Comms and Safety, Vivox, mt2p Domain

July 27, 2026 · 04:41 UTC
Retroactive

DDOS affected signalling services on mtu1xp environment, its resolved now

Impact window :
Drop started 04:36 UTC
Usage recovery 04:40 UTC

Vivox Operations

Secret Manager errors affecting Cloud Code and Matchmaker

2026-07-21T17:58:41Z

Minor incident - LiveOps, Cloud Code

July 21, 2026 · 19:21 UTC
Resolved

A fix has been deployed, services back to normal.

July 21, 2026 · 19:19 UTC
Monitoring

We are confident that Cloud Code and Matchmaker have returned to stable operation. Our team will continue to monitor the service.

July 21, 2026 · 17:58 UTC
Investigating

We’re aware of an issue where requests to Secret Manager via Cloud Code and Matchmaker are returning “Bad Gateway” errors. Our team is actively investigating the root cause and working to restore normal service.

Upcoming migration: please verify your auth token formatting

2026-07-21T15:49:00Z

Scheduled maintenance - LiveOps, Cloud Save, Leaderboards

July 21, 2026 · 16:00 UTC
Scheduled

We’re migrating traffic for the Leaderboards and Cloud Save services to an updated backend infrastructure. As part of this change, authorization token parsing will become stricter.

In some cases, tokens containing extra characters such as a trailing newline or other invisible/whitespace characters that currently work without issue may start returning a 401 Authorization header should contain ‘Basic :’ error after the migration.

What to do: Before July 28 we recommend double-checking how your auth token is generated and stored to ensure it doesn’t contain unexpected trailing characters.

If you run into issues, please reach out to Unity Support and reference this notice.

Thank you

Matchmaker Missing Logs

2026-07-16T15:10:41Z

Minor incident - Multiplayer, Matchmaker

July 16, 2026 · 20:06 UTC
Resolved

We are confident that Matchmaker logs have returned to stable operation. Our team will continue to monitor, but at this time we consider the incident resolved.

July 16, 2026 · 15:10 UTC
Investigating

We are aware of an issue affecting Matchmaker logs and are currently investigating. Matchmaker services are operational. Our team is actively working to identify the cause and assess the impact. We will provide further updates as soon as more information becomes available.

[Leaderboards] Scheduled Resets

2026-07-14T10:24:00Z

Minor incident - LiveOps, Leaderboards

July 15, 2026 · 10:41 UTC
Resolved

The incident has been resolved and we are monitoring the situation.

July 14, 2026 · 14:11 UTC
Monitoring

Update
A fix has been deployed to resolve the Scheduled Leaderboards Reset issue identified earlier today.

Impact
Leaderboards scheduled resets were unable to execute successfully between 09:52 - 11:38 UTC today 14th July 2026. Any leaderboard resets scheduled to occur during the affected window would not have executed successfully.

Recommendation
Customers, particularly those with longer leaderboard duration resets scheduled to occur during this time must manually reset the leaderboard in the Unity dashboard.

Status
We are continuing to monitor the service and will update accordingly.
Apologies for the inconvenience

July 14, 2026 · 10:34 UTC
Investigating

We are currently investigating an issue relating to scheduled resets of UGS Leaderboards. Our engineering team is actively triaging the situation, and we will provide an update as soon as we have more information.

Scheduled Maintenance Update for MTU1XP

2026-07-13T15:00:00Z

Scheduled maintenance - Comms and Safety, Vivox, mtu1xp Domain

July 9, 2026 · 13:58 UTC
Scheduled

Hello team,

We are planning to perform maintenance on your voice platform on Monday July 13th at 11:00AM EDT. The maintenance is expected to take less than 15 minutes. However, we will continue to monitor the voice platform for 1 hour. Players in channel will be affected during this time. Please reply to this email if you have any questions with regard to this planned maintenance. Thank you!
Sincerely,

The Unity Vivox Team

Investigating latency with Cloud Save writes.

2026-07-07T12:26:52Z

Major incident - LiveOps, Cloud Save

July 8, 2026 · 11:06 UTC
Resolved

After monitoring yesterday, we confirmed this issue is resolved

July 7, 2026 · 13:33 UTC
Monitoring

The service is now in a stable state. We continue monitoring the services and will remove the incident status as soon as we can confirm everything is in a healthy state.

July 7, 2026 · 12:26 UTC
Investigating

We are investigating an increase in write latency to Cloud Save.
We are upscaling services to reduce latency.

Cloud Save service calls are timing out

2026-07-06T18:00:00Z

Major incident - LiveOps, Cloud Code, Cloud Save

July 8, 2026 · 10:58 UTC
Resolved

The service has been fully restored and is operating normally.

July 7, 2026 · 19:23 UTC
Resolved

The incident has been resolved.

July 6, 2026 · 21:30 UTC
Resolved

The service has been fully restored and is operating normally.

July 6, 2026 · 20:33 UTC
Monitoring

Services are returning. We continue to monitor the service while services comes back online.

July 6, 2026 · 20:23 UTC
Investigating

Our team is investigating an issue with the underlying persistence layer for Cloud Save. We will provide more information shortly.

July 6, 2026 · 18:57 UTC
Investigating

We are currently investigating an issue with Cloud Save that is impacting read and write functionality. This will also impact down stream users of Cloud Code where they are using Cloud Save in their modules. Our engineering team is actively triaging the situation, and we will provide an update as soon as we have more information.

[Cloud Code] C# Modules Incident

2026-07-06T08:14:00Z

Minor incident - LiveOps, Cloud Code

July 6, 2026 · 09:42 UTC
Resolved

The issue with Cloud Code C# Module deployment and the admin dashboard has been resolved.

Apologies for the inconvenience.

July 6, 2026 · 08:43 UTC
Monitoring

The issue with Cloud Code Modules has been resolved, and the admin dashboard and deployment functionality have been restored.

We will continue to monitor the service to ensure there are no further issues.

July 6, 2026 · 08:14 UTC
Issue

We are investigating an issue with Cloud Code C# Modules. Dashboard functionality and deployment appear to be impacted.

Friends service - low rate of failures

2026-07-06T00:00:00Z

Minor incident - Multiplayer, Friends

July 6, 2026 · 17:40 UTC
Resolved

The incident has been resolved and we are monitoring the situation.

July 6, 2026 · 04:08 UTC
Investigating

We are experiencing intermittent issues with our Friends service, the team are currently investigating the issue, some customers may experience a low rate of intermittent failures.

Unity Build Automation Scheduled Maintenance

2026-07-04T21:00:00Z

June 6, 2026 · 21:00 UTC
Scheduled

Vivox DDOS service issues

2026-07-03T19:44:00Z

Minor incident - Comms and Safety, Vivox, mtu1xp Domain

July 4, 2026 · 01:24 UTC
Retroactive

DDOS affected signalling services on mtu1xp environment, its resolved now

Impact window :
Drop started 19:44 UTC
Usage recovery 19:48 UTC

Vivox Operations

Vivox DDOS, Stats lock up and VAA failure service issues

2026-07-02T21:26:00Z

Minor incident - Multiplayer, Matchmaker, Comms and Safety, Vivox, mtu1xp Domain

July 3, 2026 · 03:25 UTC
Retroactive

DDOS affected signalling services on mtu1xp environment pointing towards the mim nodes. We have morpheus on HOS 2 and performed the mnesia wipe on the cluster, its resolved now.

Impact window :
Drop started 21:26 UTC
Usage recovery 22:48 UTC

Vivox Operations

Intermittent two-factor failures when logging in through login.unity.com

2026-07-02T11:32:00Z

Minor incident - Websites, Unity ID/Login, Unity Login

July 2, 2026 · 18:39 UTC
Resolved

The incident has been resolved and we are monitoring the situation.

July 2, 2026 · 18:36 UTC
Monitoring

A fix has been implemented and we are monitoring the situation to ensure stability.

July 2, 2026 · 15:49 UTC
Update

We have identified the issue and are working towards a fix. As a workaround, please use id.unity.com to log in for the timebeing. We apologize for the incident.

July 2, 2026 · 15:40 UTC
Update

We have identified the issue and are working towards a fix. We apologize for the incident.

July 2, 2026 · 11:39 UTC
Investigating

We are currently investigating an issue. Our engineering team is actively triaging the situation, and we will provide an update as soon as we have more information.

[Analytics] Data Explorer - Unexpected 'You are not allowed to perform this operation.' errors

2026-07-01T08:52:14Z

Minor incident - Analytics, Gaming Services, Dashboards and Reporting

July 1, 2026 · 09:48 UTC
Resolved

We have identified the cause of the Data Explorer page loading permission errors and deployed a fix.

Apologies for the inconvenience.

July 1, 2026 · 08:52 UTC
Investigating

We are investigating reports of ‘You are not allowed to perform this operation.’ page load error messages impacting a subset of Analytics users.

Vivox DDOS service issues

2026-06-29T15:17:00Z

Minor incident - Comms and Safety, Vivox, mtu1xp Domain

June 29, 2026 · 20:56 UTC
Retroactive

DDOS affected signalling services on mtu1xp environment, its resolved now

Impact window :
Drop started 15:17 UTC
Usage recovery 15:23 UTC

Vivox Operations

HOS lock up issue

2026-06-28T20:38:00Z

Minor incident - Comms and Safety, Vivox, mtu1xp Domain

June 29, 2026 · 21:40 UTC
Retroactive

HOS got locked up due to quesicing the PP. Affected signalling services on mtu1xp environment, its resolved now post restarting morpheus on the HOS

Impact window :
Drop started 20:38 UTC
Usage recovery 21:02 UTC

Vivox Operations

Vivox DDOS service issues

2026-06-28T08:20:00Z

Minor incident - Comms and Safety, Vivox, mtu1xp Domain

June 28, 2026 · 14:05 UTC
Retroactive

DDOS affected signalling services on mtu1xp environment, its resolved now.

Drop started - 01:50 PM UTC
Usage recovery - 01:56 PM UTC

Vivox operations

Vivox DDOS service issues

2026-06-28T06:35:00Z

Minor incident - Comms and Safety, Vivox, mtu1xp Domain

June 28, 2026 · 12:15 UTC
Retroactive

DDOS affected signalling services on mtu1xp environment, its resolved now.

Drop started - 12:05 UTC
Usage recovery - 12:11 UTC

Vivox operations

Vivox DDOS service issues

2026-06-27T18:06:00Z

Minor incident - Comms and Safety, Vivox, mtu1xp Domain

June 27, 2026 · 23:43 UTC
Retroactive

DDOS affected signalling services on mtu1xp environment, its resolved now

Impact window :
Drop started - 18:06 UTC
Usage recovery - 18:10 UTC

Vivox Operations

Vivox DDOS service issues

2026-06-26T20:23:00Z

Minor incident - Comms and Safety, Vivox, mt1s Domain

June 27, 2026 · 02:07 UTC
Retroactive

DDOS affected signalling services on mt1s environment, its resolved now

Impact window :
Drop started - 20:23 UTC
Usage recovery - 20:30 UTC

Vivox Operations

Vivox DDOS service issues

2026-06-26T01:21:00Z

Minor incident - Comms and Safety, Vivox, mtu1xp Domain

June 26, 2026 · 07:01 UTC
Retroactive

DDOS affected signalling services on mtu1xp environment, its resolved now

Impact window :
Drop started 01:21 UTC
Usage recovery 01:30 UTC

Vivox Operations

Vivox DDOS service issues

2026-06-26T01:02:00Z

Minor incident - Comms and Safety, Vivox, mtu1xp Domain

June 26, 2026 · 06:36 UTC
Retroactive

DDOS affected signalling services on mtu1xp environment, its resolved now

Impact window :
Drop started 01:02 UTC
Usage recovery 01:06 UTC

Vivox Operations

Parsec - Issue with Signaling Service

2026-06-25T15:05:00Z

Minor incident - Parsec, Parsec Signaling Service

June 25, 2026 · 20:52 UTC
Retroactive

A bad deployment cause an issue with the signaling service that may have prevented clients from connecting to their hosts. We reverted the deployment and confirmed the issue was resolved.

We are exploring additional controls to prevent this from occurring in the future.

Login failures through login.unity.com

2026-06-25T07:50:00Z

Major incident - Websites, Unity ID/Login, Unity Login

June 25, 2026 · 08:14 UTC
Resolved

The incident has been resolved and we are monitoring the situation.

June 25, 2026 · 08:11 UTC
Investigating

We identified a likely cause and is waiting for the fix to be deployed

Vivox DDOS service issues

2026-06-23T07:28:00Z

Minor incident - Comms and Safety, Vivox, mtu1xp Domain

June 23, 2026 · 13:11 UTC
Retroactive

DDOS affected signalling services on mt1p environment, its resolved now

Impact window :
Drop started - 07:28 UTC
Usage recovery - 07:33 UTC

Vivox Operations

Admin API - degraded performance

2026-06-22T15:37:00Z

Minor incident - LiveOps, Leaderboards

June 24, 2026 · 09:03 UTC
Resolved

The issue with the Leaderboards Admin API has been resolved and we are monitoring for any changes. Contact the Gaming Services support team if you see any further instances of 404s for the admin API

June 22, 2026 · 15:52 UTC
Issue

We’ve confirmed an issue impacting the Leaderboards Admin API.
Users may see unexpected 404 errors as a symptom of this incident.

Scheduled Maintenance Update for MTU1XP

2026-06-22T14:00:00Z

Scheduled maintenance - Comms and Safety, Vivox, mtu1xp Domain

June 17, 2026 · 15:49 UTC
Scheduled

Hello Unity Vivox Users,

We are planning to perform maintenance on your voice platform on June 22nd 2026 at 10:00AM EDT. The maintenance is expected to take less than 20 minutes. However, we will continue to monitor the voice platform for 1 hour. Players in channel will be affected during this time. Please reply to this email if you have any questions with regard to this planned maintenance. Thank you!

Sincerely,
The Unity Vivox Team

Asset Manager scheduled maintenance

2026-06-22T07:00:00Z

Scheduled maintenance - Collaboration / Asset Manager, Asset Transformations, Asset Manager Data Streaming, Asset Manager Storage

June 10, 2026 · 11:48 UTC
Scheduled

The Asset Manager service will undergo routine maintenance on:

Wednesday, June 22, from 7:00 AM to 7:15 AM UTC

Although we expect the downtime to be minimal, services may be interrupted during this maintenance window. Maintenance is necessary to ensure continued reliability and optimal performance.

Degraded leaderboard performance

2026-06-17T13:53:00Z

Minor incident - LiveOps, Leaderboards

June 17, 2026 · 16:52 UTC
Resolved

We’ve identified the cause and applied mitigations, and are continuing to watch Leaderboard responses to ensure it resolves things

June 17, 2026 · 14:23 UTC
Issue

We’ve identified an issue causing Leaderboards to run slower than usual, which may impact load times for end users.

Diagnostics Lag

2026-06-17T13:41:00Z

Minor incident - Collaboration / Unity DevOps, Diagnostics

June 25, 2026 · 12:11 UTC
Resolved

The incident has been resolved and we are monitoring the situation.

June 23, 2026 · 18:31 UTC
Issue

There was an issue with diagnostics data. The team fixed the underlying issue and is now backfilling the data so there is some lag.

Vivox DDOS service issues

2026-06-17T05:04:00Z

Minor incident - Comms and Safety, Vivox, mtu1xp Domain

June 17, 2026 · 10:38 UTC
Retroactive

DDOS affected signalling services on mt1p environment, its resolved now

Impact window :
Drop started - 05:04 UTC
Usage recovery - 05:07 UTC

Vivox Operations

Vivox DDOS service issues

2026-06-17T01:26:00Z

Minor incident - Comms and Safety, Vivox, mtu1xp Domain

June 17, 2026 · 07:00 UTC
Retroactive

DDOS affected signalling services on mt1p environment, its resolved now

Impact window :
Drop started - 01:26 UTC
Usage recovery - 01:29 UTC

Vivox Operations

Instability serving content on docs.unity3d.com

2026-06-15T19:00:00Z

Major incident - Websites, Unity Docs

June 16, 2026 · 13:55 UTC
Resolved

The service has been fully restored and is operating normally.

June 16, 2026 · 13:44 UTC
Investigating

We are currently investigating an issue. Our engineering team is actively triaging the situation, and we will provide an update as soon as we have more information.

UPM Registry service is down (Package Manager)

2026-06-13T01:01:23Z

Major incident - Editor Services, Package Manager

June 13, 2026 · 02:08 UTC
Resolved

The internal infrastructure issue has been resolved, and the UPM Registry is fully operational.

June 13, 2026 · 01:01 UTC
Issue

The service is currently unavailable due to internal infrastructure issues.

Dashboard fails to load the new experience

2026-06-11T13:45:00Z

Minor incident - Websites, Unity Dashboard

June 11, 2026 · 20:32 UTC
Resolved

The issue has been fixed.

June 11, 2026 · 15:12 UTC
Issue

Currently, loading the cloud.unity.com in the new experience will result in an Unexpected error occurred when trying to show content. The issue has been identified and we are working on getting it resolved.

Analytics billing reporting delay

2026-06-08T14:52:00Z

Minor incident - Analytics, Gaming Services, Dashboards and Reporting

June 8, 2026 · 16:37 UTC
Resolved

The issue has been resolved, and the billing reports will update themselves on the next 12hourly update.

June 8, 2026 · 15:43 UTC
Monitoring

we’ve confirmed that MAU tracking for analytics billing is working again, and are waiting for confirmation that reporting dashboard has caught up.

Unity Build Automation Scheduled Maintenance

2026-06-06T21:00:00Z

May 2, 2026 · 21:01 UTC
Scheduled

Vivox DDOS service issues

2026-06-06T15:19:00Z

Minor incident - Comms and Safety, Vivox, mtu1xp Domain

June 6, 2026 · 20:54 UTC
Retroactive

DDOS affected signalling services on mtu1xp environment, its resolved now

Impact window :
Drop started 20:49 UTC
Usage recovery 20:53 UTC

Vivox Operations

Vivox DDOS service issues

2026-06-05T19:55:57Z

Minor incident - Comms and Safety, Vivox, mt1p Domain

June 5, 2026 · 19:52 UTC
Retroactive

DDos affected signalling services on mt1p environment, it’s resolved now.

Impact window :
Drop started 19:47 UTC
Usage recovery 19:53 UTC

Vivox Operations.

Vivox DDOS service issues

2026-06-05T19:39:16Z

Minor incident - Comms and Safety, Vivox, mt1p Domain

June 5, 2026 · 19:33 UTC
Retroactive

DDos affected signalling services on mt1p environment, it’s resolved now.

Impact window :
Drop started 19:32 UTC
Usage recovery 19:38 UTC

Vivox Operations.

Vivox DDOS service issues

2026-06-05T19:33:10Z

Minor incident - Comms and Safety, Vivox, mt1p Domain

June 5, 2026 · 19:27 UTC
Retroactive

DDos affected signalling services on mt1p environment, it’s resolved now.

Impact window :

Drop started 19:24 UTC
Usage recovery 19:30 UTC

Vivox operations

Scheduled Maintenance Update for MT1S

2026-06-05T14:00:00Z

Scheduled maintenance - Comms and Safety, Vivox, mt1s Domain

June 4, 2026 · 13:43 UTC
Scheduled

Hello team,

We will be performing a software upgrade to the platform mt1s.vivox.com on June 5th at 10AM EST, the impact to player usage would be for around 10 mins. We will notify when the upgrade is complete.

Regards
Vivox Operations

Vivox DDOS service issues

2026-06-04T10:20:00Z

Minor incident - Comms and Safety, Vivox, mtu1xp Domain

June 4, 2026 · 15:56 UTC
Retroactive

DDOS affected signalling services on mtu1xp environment, its resolved now

Impact window :
Drop started 10:20 UTC
Usage recovery 10:23 UTC

Vivox Operations

Vivox DDOS service issues

2026-06-03T08:07:00Z

Minor incident - Comms and Safety, Vivox, mtu1xp Domain

June 3, 2026 · 13:44 UTC
Retroactive

DDOS affected signalling services on mt1p environment, its resolved now

Impact window :
Drop started 08:07 UTC
Usage recovery 08:12 UTC

Vivox Operations

Vivox DDOS service issues

2026-06-03T03:13:00Z

Minor incident - Comms and Safety, Vivox, mtu1xp Domain

June 3, 2026 · 08:50 UTC
Retroactive

DDOS affected signalling services on mtu1xp environment, its resolved now.

Impact Window :

Drop started : 8:43 UTC

Usage recovery : 8:49 UTC

Vivox operations

Scheduled Maintenance Update for MT2P

2026-06-02T16:00:00Z

Scheduled maintenance - Comms and Safety, Vivox, mt2p Domain

June 1, 2026 · 14:58 UTC
Scheduled

Hello team,

We are planning to perform maintenance to your voice platform on Tuesday , 2nd June at 12:00 PM EST. Maintenance will last for around 10 minutes.
Please let us know if you have any questions around this.

The platform is mt2p for all platforms.

Regards
Vivox Operations

Vivox DDOS service issues

2026-06-01T23:44:00Z

Minor incident - Comms and Safety, Vivox, mtu1xp Domain

June 2, 2026 · 05:44 UTC
Retroactive

DDOS affected signalling services on mtu1xp environment, its resolved now.

Impact window :
Drop started - 05:14 UTC
Usage recovery - 05:18 UTC

Vivox operations

Scheduled Voice Maintenance on Vivox MT Env mtu1xp

2026-05-27T17:00:00Z

Scheduled maintenance - Comms and Safety, Vivox, mtu1xp Domain

May 26, 2026 · 19:49 UTC
Scheduled

We will be performing a maintenance on your voice platform on May 27th at 13:00 EDT. This maintenance is expected to last approximately 60 minutes and will have intermittent impact to voice.

Scheduled Maintenance Update for MT1s

2026-05-27T14:00:00Z

Scheduled maintenance - Comms and Safety, Vivox, mt1s Domain

May 26, 2026 · 15:15 UTC
Scheduled

Hello team,

A scheduled maintenance update will be performed on your voice platform (MT1S) on Wednesday, May 27th 10:00-10:30am EST.
During this time any users in channel will be unaffected but new users may be unable to join a channel.

Sincerely,
The Unity Vivox Team

UBA: Some Mac builds in EU are not starting

2026-05-25T18:30:00Z

Major incident - Collaboration / Unity DevOps, Unity Build Automation, Queue Performance - Mac Builders

May 25, 2026 · 22:01 UTC
Resolved

This issue has been resolved. Build Automation Mac builds in the Europe region are now fully operational. Thank you for your patience.

May 25, 2026 · 20:42 UTC
Issue

We are investigating an issue affecting Mac builders in Europe, which is preventing new builds from being accepted, leading to long queue times.

Service Queue Performance - Mac Builders seems to be down

2026-05-25T03:22:06Z

Major incident - Collaboration / Unity DevOps, Unity Build Automation, Queue Performance - Mac Builders

May 25, 2026 · 03:37 UTC
Resolved

Service is back up.

May 25, 2026 · 03:22 UTC
Issue

According to our monitoring system this service has become unresponsive, we’re investigating.

Partial outage - Relay

2026-05-20T23:15:00Z

Minor incident - Multiplayer, Relay

May 26, 2026 · 12:22 UTC
Resolved

The service has been fully restored and is operating normally.

May 21, 2026 · 00:43 UTC
Resolved

The incident has been resolved and we are monitoring the situation.

May 21, 2026 · 00:15 UTC
Investigating

We are currently investigating an issue with Relay. Our engineering team is actively triaging the situation, you may see issues allocating in some regions; southamerica-east.

Scheduled Voice Maintenance on Vivox MT Env mtu1xp

2026-05-20T17:00:00Z

Scheduled maintenance - Comms and Safety, Vivox, mtu1xp Domain

May 19, 2026 · 16:09 UTC
Scheduled

We will be performing maintenance tomorrow May 20th at 1:00 PM EDT on your voice platform. The maintenance is expected to last approximately 1 hour with intermittent impact to voice.

Scheduled Unity Pipeline Automation Maintenance

2026-05-19T16:00:00Z

Scheduled maintenance - Collaboration / Unity DevOps, Unity Pipeline Automation, Backend Service, Event Processing, Job Status Reporting, Job Queueing, Cost & Usage Reporting

May 18, 2026 · 22:04 UTC
Scheduled

Scheduled Unity Pipeline Automation infrastructure maintenance. Brief service disruptions possible. No action required.

Service Package Manager seems to be down

2026-05-19T06:00:14Z

Major incident - Editor Services, Package Manager

May 19, 2026 · 06:01 UTC
Resolved

Service is back up.

May 19, 2026 · 06:00 UTC
Issue

According to our monitoring system this service has become unresponsive, we’re investigating.

Build Automation – Degraded Performance (Europe Region)

2026-05-14T15:42:14Z

Major incident - Collaboration / Unity DevOps, Unity Build Automation, Queue Performance - Mac Builders

May 14, 2026 · 20:17 UTC
Resolved

This issue has been resolved. Build Automation Mac builds in the Europe region are now fully operational. Thank you for your patience.

May 14, 2026 · 15:42 UTC
Investigating

We are currently experiencing degraded performance affecting UBA Mac builds in the Europe region. Our team is actively investigating and working to restore service.

Elevated latencies and error responses with the leaderboard service

2026-05-13T18:00:00Z

Minor incident - LiveOps, Leaderboards

May 13, 2026 · 19:12 UTC
Resolved

The incident has been resolved and we are monitoring the situation.

May 13, 2026 · 19:12 UTC
Resolved

The incident has been resolved and we are monitoring the situation.

May 13, 2026 · 18:34 UTC
Issue

We are currently investigating an issue. Our engineering team is actively triaging the situation, and we will provide an update as soon as we have more information.

Scheduled Voice Maintenance on Vivox MT Environments

2026-05-13T18:00:00Z

Scheduled maintenance - Comms and Safety, Vivox, mt1p Domain, mt2p Domain, mt1s Domain

May 12, 2026 · 15:47 UTC
Scheduled

We will be updating our SSL/TLS certificates on Wednesday May 13th at 2:00 PM EDT, maintenance is expected to last 1 hour. This update ensures the widest possible coverage of client devices. Please be aware that this update may affect older unpatched Windows 7 and Windows 8 clients, who will not be able to connect to our systems. These clients may be able to patch their systems to support these new certificates. Patch information can be found here (https://support.microsoft.com/en-us/topic/support-for-urgent-trusted-root-updates-for-w[…]te-program-in-windows-a4ac4d6c-7c62-3b6e-dfd2-377982bf3ea5). If you have any questions, please reach out to your Technical Account Manager or Vivox Support here (https://support.unity.com/hc/en-us/requests/new?ticket_form_id=360003199531).”

Vivox DDOS service issues

2026-05-12T17:22:00Z

Minor incident - Comms and Safety, Vivox, mt1p Domain

May 12, 2026 · 22:54 UTC
Retroactive

DDOS affected signalling services on mt1p environment, its resolved now

Impact window :
Drop started 17:22 UTC
Usage recovery 17:26 UTC

Vivox Operations

Order fulfillment outage on Commerce platform

2026-05-09T08:37:00Z

Major incident - Websites, Unity Dashboard, Unity Store

May 11, 2026 · 16:46 UTC
Resolved

The incident has been resolved and we are monitoring the situation.

May 11, 2026 · 16:41 UTC
Update

Root cause was found and fixed all pending events were reprocessed

May 11, 2026 · 09:37 UTC
Issue

We are currently investigating issues related to orders not being fulfilled that customers are placing for purchases and cancellation as one of partner systems is down. Our engineering team is actively triaging the situation, and we will provide an update as soon as we have more information.

[Build Automation] Project Statistics & Build Target Errors

2026-05-08T10:02:00Z

Major incident - Collaboration / Unity DevOps, Unity Build Automation, Backend Service, Queue Performance - Mac Builders, Queue Performance - Windows Builders, License Activations - Unity Editor, Cost & Usage Reporting

May 8, 2026 · 14:26 UTC
Resolved

The incident has been resolved. Apologies for the inconvenience.

May 8, 2026 · 12:28 UTC
Monitoring

We have identified an issue that we believe is responsible for the Project Statistics & Build Target errors on the Build Automation service. A fix has been deployed, and pages previously displaying errors are functioning as expected again.

Our engineering team is actively monitoring the service, and will post further updates.

May 8, 2026 · 10:19 UTC
Investigating

We are currently investigating an issue. Our engineering team is actively triaging the situation, and we will provide an update as soon as we have more information.

Automation Creation and Pipeline Triggering Unavailable

2026-05-04T14:47:32Z

Major incident - Collaboration / Unity DevOps, Unity Pipeline Automation, Backend Service, Event Processing

May 4, 2026 · 17:24 UTC
Resolved

The issue affecting automation creation and pipeline triggering has been resolved.

May 4, 2026 · 14:47 UTC
Issue

We are currently experiencing an issue where automation creation and pipeline triggering is not working. Our team is aware and actively investigating.

Unity Build Automation Scheduled Maintenance

2026-05-02T21:00:00Z

April 4, 2026 · 21:00 UTC
Scheduled

Cost & Usage dashboard reporting inaccuracies for Unity DevOps

2026-04-27T14:00:00Z

Minor incident - Collaboration / Unity DevOps, Unity Build Automation, Cost & Usage Reporting, Unity Pipeline Automation, Cost & Usage Reporting, Unity Version Control, Cost & Usage Reporting

April 28, 2026 · 14:04 UTC
Investigating

We are currently investigating an issue affecting Seats and Concurrency usage reporting for March, and April 2026. As a result, usage values may be displayed inaccurately in the dashboard.

Please note that March invoices remain accurate. April invoices will be corrected before charges are finalized.

April 24, 2026 · 18:27 UTC
Resolved

Usage values are back to normal. The march invoices were calculated with accurate information, guaranteeing that there were no overcharges.

The reporting charts are also showing accurate information, which reflect the actual storage usage of your DevOps subscriptions.