MAU for billing is not currently updating
All reporting numbers have caught up and new events are accurately contributing towards MAU calculations for billing purposes.
We’ve identified and corrected the cause of the issue, and are updating the MAU figures for events that were received during the incident.
Given the volume of events to process, we expect this to take several more hours and complete overnight.
We’ve identified an issue preventing the displayed MAU value in the dashboard that informs users about their usage and billing expectations.
This value has not been updated since approx 2pm on the 28th of September, UTC.
Our engineers have identified the cause, and are working on a solution.
the ability to perform analytics queries is not impacted, so it remains possible to manually determine the current MAU value.