Asset Manager Transformations are taking a long time
Major incident
Asset Manager
Asset Transformations
2024-03-13 14:00 UTC
· 5 hours, 25 minutes
Updates
Resolved
March 13, 2024 · 19:24 UTC
The mitigation we have put in place is holding steady and we are seeing the service return to normal. we will continue to monitor the situation.
Update
March 13, 2024 · 16:44 UTC
We have discovered an issue in the service which was hindering throughput. We have implemented a temporary workaround and will continue to monitor the system
Issue
March 13, 2024 · 15:56 UTC
We are seeing that some transformations (thumbnail generation) are taking a long time. We are investigating the cause.
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