Multiplay Game Server Hosting Service Outage

We have confirmed platform stability and consider this incident resolved. If you are still seeing issues, please contact our support team.

The system has been operating stably since 02:37 UTC.
We are currently conducting a more in-depth investigation into the root cause. However, the issue has already been mitigated, and we are closely monitoring the situation.

Although we are currently observing stability in the platform, we continue to closely monitor the situation and investigate to ensure ongoing reliability and performance.

Impact:

• Allocations were significantly impacted.
• Live running games were not affected and continued as normal.
• Stats were also impacted, resulting in the saw-toothing observed in the CCU (Concurrent Users) graphs.

The impact is still ongoing, and we are currently investigating the issue.

There is currently an impact on our Multiplay Game Server Hosting Service.
We are actively working to identify and resolve the issue as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience during this time.
We will provide updates as more information becomes available.