Build History, new org signup, and other pages not accessible

Major incident Unity DevOps Billing Unity Build Automation Backend Service Queue Performance - Mac Builders Queue Performance - Windows Builders License Activations - Unity Editor Cost & Usage Reporting Unity Version Control Web Europe node North America node East Asia node North East Asia node Cost & Usage Reporting Websites Unity ID/Login

2024-12-10 09:00 UTC · 10 hours, 51 minutes

Updates

Resolved

We apologize for the inconvenience this has caused and the disruption to your day to day operations when using UBA. We understand that stability and reliability in a cloud service is extremely important and the impact that our quality has on your work.

This issue is now resolved. If you continue to encounter this issue please open a support ticket.

December 10, 2024 · 19:51 UTC

Investigating

we have confirmed that the issue is affecting many different types of orgs (both free and paid), and some orgs cannot access their build history or other pages.

Builds which are triggered on a schedule appear to still run successfully, but the build history isn’t loading for many orgs

December 10, 2024 · 17:35 UTC

Issue

We are investigating an issue that affects the creation of new free trials and orgs which are currently on a free trial.

Issue seems to have started at 10am UTC.

December 10, 2024 · 15:40 UTC

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