Order fulfillment outage on Commerce platform

Major incident Websites Unity Dashboard Unity Store
2026-05-09 08:37 UTC · 2 days, 8 hours, 9 minutes

Updates

Resolved

The incident has been resolved and we are monitoring the situation.

May 11, 2026 · 16:46 UTC
Update

Root cause was found and fixed all pending events were reprocessed

May 11, 2026 · 16:41 UTC
Issue

We are currently investigating issues related to orders not being fulfilled that customers are placing for purchases and cancellation as one of partner systems is down. Our engineering team is actively triaging the situation, and we will provide an update as soon as we have more information.

May 11, 2026 · 09:37 UTC

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