Current incidents
We’ve upgraded our billing platform to provide near real-time usage and cost tracking, budget alerts, and spend limits. You may see intermittent delays or inconsistencies in usage data as the new system stabilizes.
No action needed on your end. We’re actively monitoring and will update this page as things settle.
A scheduled maintenance update will be performed on voice platform (mt1p.vivox.com) on Monday Sept 14th 11:00am EDT. During this time any users in channel will be unaffected but new users may be unable to join a channel. The maintenance is expected to take less than 10 minutes; however, we will continue to monitor the voice platform for 1 hour and will notify you upon completion.
Past Incidents
This issue has been resolved, and we are monitoring the service for any further impact.
The issue affecting the UBA Windows Builders in the Americas region has been resolved. We will continue to monitor the service for any further issues.
We have confirmed platform stability and consider this incident resolved. If you are still seeing issues, please contact our support team.
Services Status